FAQ

Orders and Delivery

1. How Long Does It Take to Prepare an Order?

Order preparation takes 0 to 2 business days. This handling period is separate from shipping time. Read our Shipping Policy for details.

2. When Is the Daily Order Cutoff?

The order cutoff is 2:00 PM GMT-5. Orders received before that time on a business day enter handling that day. Orders received after the cutoff enter handling on the next business day.

3. How Long Does Shipping Take After Dispatch?

Transit takes 5 to 9 business days after the order has been dispatched. Order preparation is not included in this transit period.

4. What Can I Do if My Order Has Not Arrived?

Review your shipment tracking details. If the expected transit window has passed and your order has not arrived, contact our customer service team with your order number so the shipment can be reviewed.

Returns and Payments

5. How Long Do I Have to Request a Return?

You can request a return within 30 days after receiving your order. Contact us with your order details and reason for returning. Please consult our Return and Refund Policy for eligibility and next steps.

6. Do I Have to Pay for Return Shipping?

Yes. Customers are responsible for return shipping costs. Peonia Store does not charge a restocking fee.

7. When Will My Approved Refund Be Issued?

Approved refunds are issued to the original payment method within 7 business days after approval. Contact customer service if the refund has not been issued within that period.