Return and Refund Policy

Return Eligibility

Customers may request a return within 30 days of the date of delivery. To be eligible for a return, the item must be unused, unworn, and in substantially the same condition in which it was received. All original packaging, tags, inserts, and accessories must be included with the returned item.

Peonia Store reserves the right to deny any return request if the returned merchandise shows signs of use, alteration, damage, misuse, or is otherwise returned in a condition that does not comply with this policy.

Return Requests

To initiate a return, please contact us within 30 days of delivery at support@peoniastore.com and include your order number and a brief description of the reason for the return.

Upon approval of your return request, we will provide instructions for returning the merchandise. Returns sent without prior authorization may be delayed, refused, or deemed ineligible for a refund.

Return Shipping

Customers are responsible for all return shipping costs. 

For your protection, we recommend using a trackable shipping method and retaining proof of shipment. Peonia Store is not responsible for returns that are lost, damaged, or delayed while in transit to our return facility.

Refunds

Once a returned item is received, it will be inspected to verify compliance with this policy. If the return is approved, a refund will be issued to the original method of payment used for the purchase.

Approved refunds are generally processed within 7 days following inspection and approval of the returned merchandise. Depending on your financial institution, credit card issuer, or payment provider, additional time may be required before the refund is reflected in your account.

No restocking fees are charged for approved returns.

Exchanges

Customers wishing to exchange an item for a different size, color, or variation should contact support@peoniastore.com within 30 days of delivery.

All exchange requests are subject to product availability and approval. Items submitted for exchange must meet the eligibility requirements described in this policy. If a requested replacement item is unavailable, a refund or alternative resolution may be offered at our discretion.

Order Cancellations

Orders may be canceled only before they have entered the fulfillment or shipping process. Once an order has been prepared for shipment or has been transferred to a carrier, cancellation requests can no longer be accommodated.

If an order cannot be canceled, the item may still be eligible for return following delivery in accordance with this Return & Refund Policy.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly at support@peoniastore.com. To assist with our review, please provide your order number and photographs of the item, packaging, and shipping label whenever possible.

Upon verification of the issue, Peonia Store may, at its sole discretion, provide a replacement, issue a refund, or offer another appropriate resolution.