Return and Refund Policy

Important Return Information

Time allowed to request a return: 30 days from delivery.
Cost of sending items back: Covered by the customer.
Restocking charges: No fee applies.
Refund processing: Within 7 business days following approval.

Conditions for Accepting a Return

To qualify under our return policy, your request must reach us within 30 days of receiving the merchandise. Returned clothing must remain unused and unworn, with the original tags attached and the original packaging included whenever applicable.

Please handle any item you intend to return carefully. Its condition will be assessed when it reaches us, and it must satisfy the requirements described above. Once the 30-day request period has expired, we are unable to accept a new return request under this policy.

Your First Step: Contact Our Team

Before arranging a shipment, please email support@peoniastore.com to tell us which purchase you wish to return.

To help us identify the order and understand your request, include your order number, the product concerned, and a short explanation of why you would like to send it back.

Our customer support team will examine the information and explain how to proceed. Please do not mail any merchandise until you have received the appropriate return instructions from us.

Sending Your Merchandise Back

Once you have received our instructions, prepare your parcel with care. Use suitable packaging to keep the clothing protected while it is being transported.

The expense of shipping a return belongs to the customer. Peonia Store does not cover these shipping charges or refund the amount paid for the return shipment.

We recommend choosing a delivery service that offers parcel tracking. This provides a way to follow the shipment and check its delivery progress.

The location designated for receiving returns will be communicated during the return process. Please use that destination rather than automatically sending the package to our published business address, as the two locations may differ.

From Returned Parcel to Refund

Receiving your parcel begins the review stage. Our team will examine the returned merchandise to determine whether it meets the conditions of this policy.

When the return is approved, the refund will be issued through the original method used to pay for the order. Peonia Store processes approved refunds within 7 business days of the approval decision, without deducting any restocking fee.

After the refund has been issued, your bank, card issuer, or payment service may require additional time before the amount becomes visible in your account. This additional posting period is controlled by the payment provider.

Should the stated refund processing timeframe pass without an update, you can email our support team with your order details so we can investigate the situation.

Considering Another Item Instead?

If you would prefer a different product, please get in touch within the same 30-day period allowed for return requests. Let us know what you originally purchased and what you would like instead.

We will review the available options with you. Any replacement or alternative product depends on its availability at the time your request is considered.

Changing Your Mind Before Dispatch

If you wish to cancel an order, we encourage you to contact Peonia Store immediately. The possibility of cancellation depends on how far the order has progressed.

A cancellation may be accommodated if preparation and shipping have not yet started. However, orders that have entered preparation or have already been dispatched cannot be canceled.

If the parcel has already been sent, please wait for delivery and follow the return procedure described in this policy if you no longer wish to keep the merchandise.

When Your Delivery Is Not as Expected

If a product arrives damaged or you receive something different from what you ordered, please let us know so that we can examine the issue.

Email support@peoniastore.com with your order number, an explanation of the problem, and photographs clearly showing the affected merchandise. Where the shipping packaging is relevant to the issue, please include images of that as well.

Our team will assess the information provided and work toward an appropriate resolution based on the circumstances.