Return and Refund Policy

Return Eligibility

Customers may request a return within 30 days of the date of delivery. To be eligible for a return, the item must be unused, unworn, and in substantially the same condition in which it was received. All original packaging, tags, inserts, and accessories must be included with the returned item.

Peonia Store reserves the right to deny any return request if the returned merchandise shows signs of use, alteration, damage, misuse, or is otherwise returned in a condition that does not comply with this policy.

Return Requests

To initiate a return, please contact us within 30 days of delivery at support@peoniastore.com and include your order number and a brief description of the reason for the return.

Once your return request has been approved, we will send you the instructions needed to send the merchandise back to us. Returns sent without prior authorization may be delayed, refused, or deemed ineligible for a refund.

Return Shipping

Customers are responsible for all return shipping costs.

We suggest selecting a shipping service with tracking and keeping your shipment receipt until the return has been completed. Peonia Store is not responsible for returns that are lost, damaged, or delayed while in transit to our return facility.

Refunds

Once a returned item is received, it will be inspected to verify compliance with this policy. For approved returns, the refund will be sent to the payment method originally used for the purchase.

Approved refunds are generally processed within 7 days following inspection and approval of the returned merchandise. Depending on your financial institution, credit card issuer, or payment provider, additional time may be required before the refund is reflected in your account.

No restocking fees are charged for approved returns.

Exchanges

Customers wishing to exchange an item for a different size, color, or variation should contact support@peoniastore.com within 30 days of delivery.

Exchange requests require approval and depend on the availability of the requested product. Items submitted for exchange must meet the eligibility requirements described in this policy. If a requested replacement item is unavailable, a refund or alternative resolution may be offered at our discretion.

Order Cancellations

If you wish to cancel an order, please contact Peonia Store as soon as possible at support@peoniastore.com. Cancellations can only be processed before an order has been prepared or shipped. Once a package is in transit, cancellation is no longer possible. Eligible items may still be returned after delivery in accordance with our Return Policy.

Damaged or Wrong Products

If your order arrives damaged or if you receive a wrong item, please contact us as soon as possible and include photos of the product, packaging, and shipping label whenever possible. Our support team will review the situation and provide further instructions regarding a replacement, refund, or another appropriate resolution.