Shipping Policy

Key Shipping Details

Order preparation: 0 to 2 business days.
Transit after dispatch: 5 to 9 business days.
Order cutoff: 2:00 PM GMT-5.
Shipping charge: Free shipping on all order within the United States.

How Order Timing Works

Peonia Store prepares orders within 0 to 2 business days. Orders received before 2:00 PM GMT-5 on a business day enter handling that day. Orders received after 2:00 PM GMT-5 enter handling on the following business day. An order placed outside business days enters handling on the next business day. Preparation includes the steps needed before an order is handed over for shipment.

After dispatch, the stated transit period is 5 to 9 business days. Preparation time and transit time describe two different stages, so the shipping window begins only after the order has been dispatched. Transit can be affected by carrier activity and circumstances during delivery.

Order Progress and Tracking

When you complete an order, it enters the preparation process. Once the parcel has been dispatched, tracking information is provided so you can follow its progress. Tracking updates may reflect the carrier's scans as the parcel moves through its delivery route. Keep your order information available when contacting our team about a shipment.

Shipping Costs

We offer free shipping on all orders within the United States.

If Your Shipment Is Delayed

If the parcel has not arrived after the stated 5 to 9 business day transit period, review the latest tracking information and contact our customer service team if you still need assistance. Provide your order number and any relevant delivery update. We can review the reported issue and help determine the next steps. Delivery timing can vary when a carrier encounters circumstances outside the normal transit process.

Canceling an Order

To request cancellation, contact us as early as possible. Cancellation may be possible before order processing or shipping begins. Once an order is already being prepared or has been dispatched, it can no longer be canceled. If you wish to return an item after delivery, follow our Return and Refund Policy.

Damaged or Different Items

If an item arrives damaged or is different from what you ordered, contact support@peoniastore.com. Include your order number, a short explanation and clear photographs of the item. Photographs of the packaging may also help where relevant. We will review the information and discuss an appropriate resolution.