Shipping Policy

Order Processing and Shipping

Orders placed before 3:00 PM (GMT-5) enter processing on the same business day. Order preparation and dispatch require 1-2 business days, Monday through Friday. Once shipped, estimated delivery takes 7-10 business days depending on the destination and carrier.

We offer free shipping on all orders delivered within the United States. No additional shipping charges will be applied at checkout for eligible domestic orders.

After a successful purchase, you will receive an order confirmation by email. Once your package has been dispatched, a separate email containing tracking information will be sent.

Shipping Carriers

Peonia Store works with major shipping carriers such as USPS, UPS, and FedEx. The carrier selected for delivery may vary depending on the destination, package characteristics, and service availability at the time of shipment.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to carrier volume, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control. We recommend allowing an additional three business days before contacting us regarding a delayed shipment.

If your order has still not arrived after this additional period, please contact us at support@peoniastore.com so we can review the shipping status.

Order Cancellations

If you wish to cancel an order, please contact Peonia Store as soon as possible at support@peoniastore.com. Cancellations can only be processed before an order has been prepared or shipped. Once a package is in transit, cancellation is no longer possible. Eligible items may still be returned after delivery in accordance with our Return Policy.

Damaged or Wrong Products

If your order arrives damaged or if you receive a wrong item, please contact us as soon as possible and include photos of the product, packaging, and shipping label whenever possible. Our support team will review the situation and provide further instructions regarding a replacement, refund, or another appropriate resolution.